Refund and Cancellation Policy

1. Introduction

This Refund and Cancellation Policy (“Policy”) outlines the terms under which Individual Entrepreneur Iulia Ciumac provides refunds and manages subscription cancellations for the clean.girl.english course (“Service”) hosted on Kwiga.com and processed by Paddle as our payment partner.

By subscribing to or purchasing the Service, you agree to this Policy as part of our Terms of Service and acknowledge that Paddle’s refund framework also applies to your purchase.

2. Paddle as Merchant of Record

All payments are securely processed by Paddle, which acts as the Merchant of Record (MoR) for transactions. This means Paddle handles billing, payment collection, and refund processing on our behalf. Any refund granted under this Policy will be processed by Paddle according to their procedures.

3. 14-Day Refund Policy

We follow Paddle’s 14-day refund guarantee, which allows you to request a full refund within 14 days of the original purchase date if you are not satisfied with the Service.

To qualify for a refund:

• The request must be made within 14 days of purchase.
• You must provide the email address and transaction ID from your Paddle receipt.
• Refund requests made after 14 days are not eligible unless required by applicable consumer protection law.
• Refunds will be issued to the original payment method within a reasonable timeframe after approval.

4. Subscription Cancellations

You may cancel your monthly subscription at any time using the link provided in your Paddle purchase or renewal email. Cancellation will stop future renewals, but you will retain access to the course until the end of your current paid term.

No partial or prorated refunds are issued for unused portions of a billing period once the 14-day refund window has passed.

5. Exceptional Refunds

In limited circumstances, such as duplicate payments or technical access issues verified by Kwiga or Paddle, we may issue a discretionary refund after the 14-day period. Such requests will be evaluated individually and may require verification by Paddle’s support team.

6. How to Request a Refund

To request a refund, please follow one of these options:

• Locate your original Paddle receipt (sent via email upon purchase).
• Click “View Order” or “Manage Subscription” in the email.

Alternatively, you may contact our support team directly: support@cleanenglish.online. Please include your full name, email address, and Paddle transaction ID.

7. Refund Processing and Timing

Once a refund is approved by Paddle, funds are typically returned to the original payment method within 5–10 business days, depending on your bank or card issuer. If you have not received your refund within 10 business days after approval, please contact Paddle directly.

8. Non-Refundable Situations

Refunds will not be granted if:

• The 14-day period has passed and the Service has been accessed or used substantially.
• Access was lost due to a violation of our Terms of Service or Code of Conduct.
• Technical issues were caused by your own device, network, or account misuse.
• You fail to cancel a renewal before the next billing date.

9. Changes to This Policy

We may update this Policy periodically. When changes occur, we will revise the “Last Updated” date above and, if the changes are material, notify you by email or through the Kwiga platform. Your continued use of the Service after any updates constitutes acceptance of the revised Policy.

10. Contact Information

If you have any questions or require assistance with refunds or cancellations, please contact: Individual Entrepreneur Iulia Ciumac at support@cleanenglish.online.